How to add, update & delete payment methods
To manage your payment methods, go to Settings > Account Settings > Billing.
In Billing > Payment Methods click the "Manage Payment Methods" button:
This will open a new browser tab where you can login to our secure payment management portal.
Once you're logged in, you'll see your payment methods listed in the "Payment Methods" section:
Here you can click "Add payment method" to add a payment method, or click the three dots (•••) to the right of a payment method to make it the default payment method or delete it:
To update an existing payment method simply click "Add payment method" and add the card as if it were new. Once you've saved it then you can click the three dots (•••) next to the old payment method to delete it from your "Payment Methods" list.
How to update your payment method after a failed transaction
When your payment method fails it's important to update it ASAP because your campaigns are paused until the transaction can be processed.
So if a transaction fails you'll want to go to Settings > Account Settings > Billing and click the "Manage Payment Methods" button.
This will open a new browser tab where you can login to our secure payment management portal.
Once logged in, click the blue button in the upper right that says "Update payment method" to add a new payment method or choose a different payment method:
When you do this the system will process payment for any outstanding invoices.
Need help updating your payment method? We're here to help - just let us know!